These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service. 

This website is owned and operated by the cushion man, 2 high street aldbrough HU114RP 

We aim to process all enquires and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. 

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

If you have any questions or comments about the cushionman website, or want to ask us anything about our terms and conditions, please email us at info@thecushionman.com or by using the Contact us page on our website.

The cushionman has taken every care in the preparation of the content of this website, in particular we try to ensure that all details and prices shown on the website are accurate. 

Where a products details are incorrect due to a typographical error if the correct price is lower than that paid, we will refund the difference to you, and dispatch your order in the usual way. 

Where the correct price is higher you will have the option of proceeding with the order at the correct price, or cancelling the order. 

All prices are quoted in UK pounds sterling.

All prices are inclusive of VAT  (where applicable).

Sales & Discount Codes

Only one discount can be applied per basket, discount codes cannot be applied to items that are already in sale. 

How your order is processed

After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation and acceptance of your order. If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call and refund when necessary. 

Availability

Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given.

Please note that dispatch estimates are not guaranteed and that dispatch times should not be relied upon as such. 

Payments

Payments can be made using  PayPal or izettle (which take all major credit and debit cards). 

Governing law and jurisdiction 

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. 

Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

Delivery

All deliveries are subject to stock availability and authorisation of your payment. Further details can be found in the delivery section of our website.

Right to cancel this agreement

Under the Distance Selling Regulations, you have seven working days starting the day after delivery (the cooling-off period) in which to cancel this agreement, if for any reason you are not happy with the goods that have been delivered.

If you wish to cancel this agreement, you must notify us, and return the goods that have been delivered to you, in the same condition as supplied.

Return postage is the responsability of the purchaser not the cushionman

used goods will only be refunded if its a manufacturing fault, NOT fair wear and abuse

Goods are refunded within 14 days. 

How you can cancel this agreement

Please contact us as soon as possible if you wish to cancel your order by emailing us or telephoning us on 07365163307 (Monday Saturday 10am to 5pm) or by going through our website.

Orders can only be cancelled before processing/dispatch has begun. 

Once your order has been cancelled, any sum debited from you by us will be re-credited to your account as soon as possible.

If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. 

How thecushionman can cancel this agreement 

We reserve the right to cancel the order if:

• We have insufficient stock to fulfil your order, 
• We are unable to obtain payment, 
• We do not deliver to your area, 
• A product fault or an error in the product description has been identified 

Use of The cushionman  website,  Ownership of rights 

All information and materials contained on this website are protected by copyright law and international conventions. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior express permission from The cushionman.